1. Processing Time
    All orders will be processed within 1-3 business days. The processing time does not include holidays and weekends.
    Once the order is shipped, you will receive a confirmation email with a tracking number, and you can track the status of the package in real time.
  2. Shipping Methods
    We offer a variety of shipping methods, including standard and expedited services. You can choose the shipping option that suits you at checkout.
    Orders will be shipped worldwide, and the cooperating couriers include DHL, FedEx, EMS and local postal services.
  3. Shipping Costs
    Standard shipping costs are calculated based on the destination country/region and the weight of the package. The shipping cost will be automatically displayed at checkout.
    Free Standard Shipping: For customers in China with a total order amount of more than ¥500, we provide free standard shipping services.
    Expedited shipping costs will be displayed on the checkout page based on the selected shipping method and destination.
  4. Shipping Time
    Standard Shipping: Usually takes 7-15 business days to deliver, depending on the destination country.
    Expedited Shipping: Usually takes 3-7 business days to deliver.
    Please note that shipping time does not include customs clearance time, which may cause delays due to customs inspections.
  5. Duties and Taxes
    Customers are responsible for the duties and import taxes for international orders. Please check local laws for applicable fees.
    If there are additional charges for the package during transportation, the customer is responsible for these charges.
  6. Tracking your order
    You can check the latest status of your package on the courier’s website using the tracking number we provide.
  7. Damaged or lost packages
    If your package is lost or damaged during transportation, please contact our customer service team in time. We will work with the courier to resolve this issue.
  8. Contact information
    If you have any questions or need help with the delivery, please feel free to contact us at the following methods:

Tel: +86 132 5509 7202
Email: kklzk@outlook.com